The trade-in service is intended for customers located in Great Britain
and Northern Ireland.

Available shipping services and insurance cover are based on supported
UK delivery routes.

2. Delivery Options

The exact delivery methods, charges and insurance limits available for
your device will be shown during the trade-in process or in your order
confirmation.

3. Packaging Requirements

• Use a rigid box or approved protective packaging.
• Protect the device on all sides.
• Make sure the device cannot move inside the parcel.
• Do not use an unpadded envelope.
• Remove SIM cards and memory cards.
• Do not include unnecessary accessories.
• Attach the correct shipping label.
• Keep proof of postage and tracking information.

A valuation is based on the condition in which the device arrives.
Damage caused by inadequate packaging may reduce the final value.

4. Tracking and Delayed Parcels

Use the carrier tracking information supplied with your order.

If the tracking information does not update or the parcel appears lost,
contact us promptly and retain all posting evidence.

5. Inspection

After arrival, the device is inspected against the order details.

If the model, storage, functionality, cosmetic condition, components,
account-lock status or security status differs from the original
description, a revised offer may be issued.

6. Revised Offers

You should accept or reject a revised offer within the deadline shown
in the email.

If you accept the revised offer, payment will be processed.

If you reject it, the eligible device will normally be returned.

7. Return Delivery

Approved returns are normally arranged through a tracked delivery
service.

Standard return insurance may be limited. Contact support before
rejecting an offer if you believe the device requires higher-value
return cover.

Returns may be delayed or prevented where a device is suspected or
confirmed to be stolen, fraudulent, unsafe or unlawfully obtained.

8. Payment

Available payment methods are shown when the order is placed and may
include:

• Bank transfer
• PayPal
• Voucher
• Charitable donation

The payment details provided must be correct. The selected payment
destination may not be changeable after submission.

Payment processing may be affected by working-day cut-off times,
weekends, public holidays, bank processing and verification checks.

9. Contact

For postage, return or payment support, contact:

[email protected]

Include your order reference and tracking number.