From Valuation to Payment
Follow these steps carefully to reduce delays, revised offers and
rejected devices.
Get an Estimated Value
Find your device, choose the correct model and storage
capacity, then answer the condition questions accurately.
Complete Your Order
Enter accurate contact, delivery and payment details. Check
all information before submitting the order.
Prepare the Device
Back up your files, remove account locks, erase personal
information and remove SIM and memory cards.
Package and Send
Use suitable protective packaging and the delivery method
shown in your confirmation. Keep your proof of postage.
Inspection and Final Offer
The device is checked for model, function, condition,
authenticity, original parts, ownership and activation
locks.
Receive Payment
Once the final offer is accepted, payment is initiated
using the method selected when the order was placed.
The estimated value is generally held for seven days from the order
date. If the device arrives later, the value may be recalculated.
If the Value Changes
A revised offer may be issued if the model, storage capacity,
functionality, cosmetic condition, parts, account-lock status or
security status differs from the information originally provided.
You may accept the revised offer or reject it and request an
eligible return, subject to the applicable terms.
Need Help?
Contact:
[email protected]
Please include your full name, order reference and device model.