Privacy Policy

This policy explains how personal information is collected and used
when you visit this website, request support or use the Reboxed
trade-in service through Pugo Markets.

1. Who Is Responsible for Your Information?

REBOXED LTD is responsible for personal information used to provide the
underlying trade-in transaction, including valuation, order
administration, logistics, inspection, fraud prevention and payment.

Pugo Markets processes website enquiries, referrals and customer
support information in connection with the agency service.

Privacy enquiries may be sent to:

[email protected]

2. Information We Collect

• Name and contact details
• Email address and telephone number
• Collection, delivery or return address
• Device make, model and storage capacity
• Device condition and functionality details
• IMEI, serial number or other device identifiers
• Quote and order references
• Payment method selection
• Support messages and complaints
• Tracking and postage information
• IP address, browser and device information
• Cookie and website usage information
• Fraud, ownership and security-check information

3. How We Use Your Information

• To provide device valuations
• To create and manage trade-in orders
• To arrange postage, tracking and returns
• To inspect and grade devices
• To arrange payment
• To respond to customer enquiries
• To prevent fraud and verify device ownership
• To check lost, stolen or blocked device status
• To maintain website security
• To comply with legal obligations
• To analyse and improve the service
• To send permitted service or marketing communications

4. Lawful Bases

Personal information may be processed because it is necessary to:

• Take steps at your request before entering into a contract
• Perform a trade-in contract
• Comply with a legal obligation
• Protect legitimate business and security interests
• Use optional cookies or marketing where you have consented

5. Who We Share Information With

Information may be shared with:

• REBOXED LTD
• Appointed device-processing and operational partners
• Delivery carriers and return providers
• Payment providers
• Fraud-prevention services
• Device ownership and block-status databases
• WordPress hosting and security providers
• Email, form and customer-support providers
• Analytics and cookie-consent providers
• Professional advisers and auditors
• Police, courts, regulators and authorised public authorities

6. International Transfers

Some website, analytics, communication or support providers may process
information outside the United Kingdom.

Where required, recognised legal safeguards will be used, including
adequacy regulations or approved contractual clauses.

7. Cookies

This website uses necessary cookies and may use preference, analytics
and advertising technologies according to your consent choices.

Please read the Cookie Policy for more information.

8. Information Retention

Personal information is retained only for as long as reasonably
necessary for the trade-in service, customer support, fraud prevention,
accounting, dispute resolution and legal obligations.

Information may be deleted, anonymised or securely restricted when it
is no longer required.

9. Security

Appropriate technical and organisational security measures are used,
including access controls, monitoring, backups and supplier controls.

No internet or storage system is completely risk-free. Do not send
passwords, full payment credentials or unnecessary sensitive documents
by ordinary email.

10. Your Rights

Subject to applicable law, you may request:

• Access to your personal information
• Correction of inaccurate information
• Deletion of information
• Restriction of processing
• Data portability
• Objection to certain processing
• Withdrawal of consent

To exercise a privacy right, contact:

[email protected]

11. Children

The trade-in service is not directed to children acting independently.
Anyone under 18 must have the consent and involvement of a parent or
legal guardian.

12. Third-Party Links

This website may link to services operated by REBOXED LTD, carriers,
payment providers and other third parties.

Their own privacy policies apply when you use their websites or
services.

13. Complaints

You may contact us about a privacy concern using:

[email protected]

You may also have the right to complain to the UK Information
Commissioner’s Office.

14. Policy Updates

This policy may be updated when laws, website services, providers or
business processes change.