1. Parties and Agency Role

Pugo Markets provides customer-facing information, referral and support
services in connection with the Reboxed trade-in service.

The party offering to purchase an accepted device is:

REBOXED LTD
Company number: 12084995
Registered office: Reboxed, Tradestars, Copperfield Street, London,
England, SE1 0EA.

REBOXED LTD may use appointed operational partners for logistics,
customer service, returns, testing, grading, administration and device
processing.

2. Eligibility

By submitting an order, you confirm that:

• You are resident in Great Britain or Northern Ireland.
• You are at least 18 years old or have the informed consent of a
  parent or legal guardian.
• You are the lawful owner of the device or are legally authorised
  to sell it.
• The device is genuine and is not counterfeit.
• The device is free from undisclosed finance, ownership disputes,
  liens or third-party claims.
• All information you provide about the model, storage, condition and
  functionality is accurate.

3. Estimated Quote

The website valuation is based on the information you submit and the
market value at the time. It is not an unconditional promise to pay.

The estimated quote is generally valid for seven days from the order
date. A device received later may be revalued using the current price.

4. Contract Formation

A binding purchase is completed only after the device has been
received, verified, inspected, accepted and paid for.

Ownership of the device transfers after the required quality and
security checks have been completed and payment has been made.

5. Device Inspection

The device may be checked for:

• Correct model and storage capacity
• Network and block status
• Screen, housing and cosmetic condition
• Battery, cameras, buttons and charging
• Water or liquid damage
• Chassis or frame damage
• Software and activation locks
• Original manufacturer parts
• Lost or stolen status
• Authenticity and ownership concerns

If the device does not match the information submitted, the offer may
be revised, downgraded or rejected.

6. Original and Replacement Parts

Devices are expected to contain original manufacturer components.
Aftermarket, modified, counterfeit or incompatible replacement parts
may affect safety, authenticity, performance and trade-in value.

A device containing non-original parts may be downgraded, revalued or
rejected.

7. Account Locks and Passwords

Before sending the device, you must:

• Remove Apple iCloud and Find My locks
• Remove Google and Samsung account locks
• Remove passcodes and device-management restrictions
• Remove SIM and memory cards
• Cancel any relevant airtime contract
• Erase personal information where possible

If a device remains locked, processing and payment may be delayed. The
device may be returned or valued at zero if the lock cannot be removed.

8. Personal Data

You are responsible for backing up and deleting personal information
before sending the device.

Accepted devices are normally subject to a secure data-erasure process.
However, you remain responsible for removing your personal information,
accounts, passwords and cards before posting.

9. Lost, Stolen or Blocked Devices

Device identifiers may be checked against databases and records used to
identify lost, stolen, blocked, insurance-claimed or unlawfully
obtained devices.

A suspicious device may be held while checks are completed. Information
may be shared with networks, insurers, law-enforcement agencies or
other authorised bodies where permitted or required by law.

No payment is due for a device that cannot lawfully be purchased.

10. Packaging and Postage

You must package the device securely and use the approved delivery
method shown in your order.

Keep proof of postage and tracking information. The sender is
responsible for loss or damage caused by inadequate packaging or
matters not covered by the selected carrier service.

11. Revised Offers

If inspection results in a revised value, you will be notified using
the contact information provided with the order.

You may accept or reject the revised offer within the response period
stated in the notification.

If you reject the offer, the device will normally be returned, subject
to the applicable return conditions.

12. Payment

Available payment methods are displayed during the order process and
may include bank transfer, PayPal, voucher or charitable donation.

Payment details must be correct. For fraud-prevention reasons, the
payment destination may not be changeable after the order is submitted.

Processing times may be affected by weekends, public holidays,
verification requirements and payment-provider processing times.

13. Returns

If a revised offer is rejected, an eligible device will normally be
returned using the applicable tracked delivery service.

A return may be delayed or prevented where the device is suspected or
confirmed to be stolen, fraudulent, unsafe, unlawfully obtained or
subject to a legal retention requirement.

14. Pricing and Service Changes

Website values, accepted devices, grading rules, delivery options,
insurance limits and payment methods may change before an order is
submitted.

These changes do not affect mandatory statutory rights.

15. Liability

Nothing in these terms excludes liability that cannot legally be
excluded, including liability for fraud, fraudulent misrepresentation,
death or personal injury caused by negligence.

Subject to applicable law, Pugo Markets and REBOXED LTD are not
responsible for indirect or unforeseeable losses, inaccurate customer
information, failure to remove personal data, account locks, inadequate
packaging or events outside reasonable control.

16. Intellectual Property

Brand names, logos, software, text, graphics and other materials belong
to their respective owners.

You must not scrape, reverse engineer, disrupt, impersonate users,
upload harmful code or falsely claim a business relationship with Pugo
Markets or REBOXED LTD.

17. Privacy

Personal information is handled in accordance with the Privacy Policy
and Cookie Policy.

Transaction information may be shared with REBOXED LTD, appointed
operational partners, carriers, payment providers, security services
and public authorities where necessary.

18. Governing Law

These terms and any non-contractual dispute arising from them are
governed by the laws of England and Wales.

If you are a consumer resident in Northern Ireland, applicable
mandatory consumer and jurisdiction rights remain unaffected.

19. Contact

Questions regarding these terms may be sent to:

[email protected]